CRITICAL INCIDENT MANAGEMENT
THE COURSE
Objective:
To introduce learners to the concept of Critical incident Management
Learning Outcomes:
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Describe what a Critical Incident is.
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Identify the elements of the National Decision Model.
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Apply the NDM to an incident.
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Identify the command structure for incident control.
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Compare linear and cyclic decision making.
Day 1:
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Introduction
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Maslow's Hierarchy of needs.
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Fears and expectations.
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What is Critical Incident?
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Define what constitutes a Critical incident.
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The psychology of critical decision making - the drivers of decision making under stress or in time critical situations.
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Defining success
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Successful outcomes in a critical incident Case Studies
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Piper Alpha
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Grenfell tower
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Command Structure
Day 2
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Introduction to the NDM
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The elements of the NDM Application of the NDM
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Scenario based training Consolidation of learning outcomes
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Q & A session