CRITICAL INCIDENT MANAGEMENT

2 DAYS

THE COURSE

Objective:

To introduce learners to the concept of Critical incident Management

 

Learning Outcomes:

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  • Describe what a Critical Incident is.

  • Identify the elements of the National Decision Model.

  • Apply the NDM to an incident.

  • Identify the command structure for incident control.

  • Compare linear and cyclic decision making.

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Day 1:

  • Introduction

  • Maslow's Hierarchy of needs.

  • Fears and expectations.

  • What is Critical Incident?

  • Define what constitutes a Critical incident.

  • The psychology of critical decision making - the drivers of decision making under stress or in time-critical situations.

  • Defining success

  • Successful outcomes in a critical incident Case Studies

    • Piper Alpha

    • Grenfell tower

  • Command Structure

 

Day 2

  • Introduction to the NDM

  • The elements of the NDM Application of the NDM

  • Scenario-based training Consolidation of learning outcomes

  • Q & A session

 

Suitable for: 

Commercial Security sector.

Command and control centres.

Team leaders.