THE COURSE

Objective:

To introduce learners to the concept of Critical incident Management

Learning Outcomes:

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• Describe what a Critical Incident is.

• Identify the elements of the National Decision Model.

• Apply the NDM to an incident.

• Identify the command structure for incident control.

• Compare linear and cyclic decision making.

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Day 1:

• Introduction

• Maslow's Hierarchy of needs.

• Fears and expectations.

• What is Critical Incident?

• Define what constitutes a Critical incident.

• The psychology of critical decision making - the drivers of decision making under stress or in time critical situations.

• Defining success

• Successful outcomes in a critical incident Case Studies

  • Piper Alpha

  • Grenfell tower

• Command Structure

Day 2

• Introduction to the NDM

• The elements of the NDM Application of the NDM

• Scenario based training Consolidation of learning outcomes

• Q & A session

Suitable for: 

Commercial Security sector.

Command and control centres.

Team leaders.